Permissions: How can I create Assistant accounts for my cleaning team, staff, Owners?

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5 comments

  • Cathryn Hays

    Hi, my staff account (read only) doesn't appear to be working as expected- when my staff member tries to log in to Smoobu it says that her trial period has ended and that she will need to upgrade her account. How do I problem solve this? Thank you. 

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  • Sophie Spencer

    Hi, I also haave the same problem , my staff account (read only) doesn't appear to be working as expected- when my staff member tries to log in to Smoobu it says that her trial period has ended and that she will need to upgrade her account. How do I problem solve this? Thank you.

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  • Marianne

    Hi there,

    Most likely, your assistants signed up for a free trial instead of only accepting the permission. Please open a ticket from your Smoobu session indicating what is your staff account's email address and we can switch them over to Assistants.

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  • Tracy Davis

    I would like to have a way for a maintenance staff member to receive requests from myself (administrator) and / or the owner and keep them in one place (assigned to a particular home) and then check off / upload photos / etc when they are finished.  A day in the future would be good to for on-going or recurring maintenance items.

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  • Erika Smoobu

    Hi Tracy! 

    Thank-you for your comment, I happened upon it by chance. In the future we recommend you to please open a ticket from your Smoobu session "Help" for quick assistance from the Smoobu team. 

    I can suggest you to check out our integrations with wonderful 3rd parties here: Housekeeping / Task / Cleaning Management Integrations

    I am sure you will find these very helpful!

    Kind regards,

    Erika from Smoobu

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