Frequent user: I sold one of my properties / Remove an Accommodation from Smoobu

We are sorry to hear you need to remove your Accommodation from Smoobu. If that's the case, see below the steps to disconnect.

Data back-up tips

Please note to delete an accommodation is permanent, and will remove all Bookings and Statistics information.

If you wish to back up your data:

• You are able to download booking information here: https://login.smoobu.com/en/booking. This guide will help also: How to Download my bookings list: Excel, PDF, CSV.
• Then export your contacts: Contacts / CRM List.
• Perhaps you also wish to screenshot your Statistics also.

Step 1: Disconnect from booking portals / OTAs.

See below the instructions for the most popular ones:

Airbnb - you can disconnect on Airbnb.com site. Follow the path "user account" - "connected apps" and deactivate / delete the connection from there. Detailed steps here

You may also directly follow this link: https://www.airbnb.com/account-settings/privacy-and-sharing

Booking.com

1) In Booking.com Extranet please disconnect the interface at booking.com under –> Account –> Connectivity Provider –> Disconnect Smoobu

2) In Smoobu to go Settings –> Booking Portals –> Edit booking.com –> remove the listing to the option 'Not connected' and then click Save

You should do both steps to get your notifications directly from Booking.com again.

Expedia

1) In Expediapartnercentral
Click on Rooms and Rates -> Connectivity Settings Deactivate -> Smoobu GmbH as channel manager

2) In Smoobu

Go Settings –> Booking Portals –> Edit Expedia –> remove the listing to the option 'Please Select' and then click "Save".

HomeAway

1) In Smoobu delete all iCal links on the right-hand side.

2) In HomeAway

Open your HomeAway Extranet in new site or tab
Click on calendar and select right property
Click on import calendar icon - delete all iCal links per property

***Important note***: before doing the next step that follows (delete Accommodation) please make sure to Export your reservations if necessary and/or take screenshots of your Statistics section. Please consider that after you delete a unit we will not be able to retrieve it and all stored information will be permanently deleted from our software. 

Step 2: Delete an Accommodation from Smoobu

Have you backed up your data yet? If you are ready to now permanently remove the Accommodation and all connected information, Head to Settings / Accommodation and delete the unit by clicking on the trashcan icon. 

Kind note: We don't restore any deleted Accommodations data as it is permanently removed by the above step