How to react if my Smoobu account flags Airbnb listing issues

*New* You will now see a notification in Smoobu regarding possible issues with your Airbnb listing.

Where to find these notifications in Smoobu

In Smoobu, Settings/ Booking Portals/  Edit Airbnb 

Notification Types

There are several issues that Airbnb could flag within your Airbnb account and listings.

At Smoobu, we receive a Subject and Type of issue, which will help you understand the scope of the change required. On the Description column you the affected listing name will be displayed. Lastly, for convenience, feel free to click on the External Link button. It will redirect you to the Airbnb listing where to conduct the changes.

See below some notification examples:

• Listings under warning: User needs to go to the Airbnb account to review the violations.
• Listings pending removal: These listings are pending removal by Airbnb on a given date, reviewing those is imperative.
• Listings can be reactivated: Listing was suspended due to violations and now it can be reactivated.

How to take action 

At the far right, please click External Link. This will redirect you to the Airbnb listing which requires changes.

Need help? Have a question?

Please open a ticket from your account and our Support team would be happy to help!