Read, write and respond to Airbnb reviews

Read, write and respond to your Airbnb reviews directly on Smoobu

From now on you can use your Smoobu account to read, answer and submit your own reviews of your Airbnb guests. This way you always have your guests’ feedback at hand and you can respond directly, without needing to login on Airbnb.

 

Here’s what our new Airbnb reviews integration offers you:

• Read and manage reviews from your guests in real time.
• Answer to them directly from your Smoobu account.
• Write public and private reviews.

Write a short “Thank you for your visit!” or any other message in appreciation for their positive feedback. At the same time, you can use your public ratings and award your guest with up to five stars in different categories, for example on “cleanliness”, “communication”, and “house rules”.

If you want, you can also send a more detailed, private message directly to your guests, which won’t be  published and is only intended for their eyes.

Step by Step

1) Go to Bookings or to your Cockpit Calendar and search for a reservation 

2) Click on the booking's guest name - Details.

3) Scroll down and read the review. You can also reply by hitting the Reply to Review button.

Your reply will synchronize over to Airbnb.