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Cancel / Terminate your Smoobu subscription

  • Updated

How to cancel my Smoobu subscription?

If you would like to cancel your Smoobu subscription, please log into your account to Cancel your Subscription.

Cancellations are not taken over the phone. Disconnecting portals, deleting properties, non-usage, and removal of your payment method does not cancel the subscription.

What is the effect of cancelling my subscription? 

By cancelling, your Professional plan will not renew and you will be reverted a Basic version at the end of your current billing period. You may keep your Basic (free) account to activate it at another date.

If you have any open invoices please ensure they are paid prior to cancelling. You can check your Smoobu invoices and its status in your Smoobu session: Settings - Account - Click here to access Smoobu invoices. Any Accounting questions, please email accounting@smoobu.com (response time is 5 working days).

After cancelling the subscription no new invoices will be created, and your Professional plan ends with the last day of the current billing cycle.

We are sorry to see you go. Any feedback for us?

We would greatly appreciate feedback regarding your experience with Smoobu, as your comments help us to improve. 

Having second thoughts? You can schedule a call here to request assistance 

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Comments

4 comments

Date Votes
  • Joseph carroll

    Hello, im shutting the business for a while as im going aboard will be using your services when i reopen thanks 

     

    Joe carroll

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  • Erika from Smoobu
    • Edited

    Hi Joseph, 

    Thank-you for your message.

    Please note this is a help centre for guides, as written above we need "If you would like to cancel your Smoobu subscription, please kindly contact us in writing by opening a ticket"

    It is only by chance I happened upon this comment. As stated on this guide, cancellations need to directed to our ticketing system only. We will await your ticket. 

    Thank-you

    Erika from the Smoobu Team

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  • Teresa Rollins
    • Edited

    I have sold a property and no longer need the syncing platform. Please cancel my subscription

    Teresa Rollins

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  • Erika from Smoobu

    Hi Teresa,

    Thank-you for your message, please note the clear instructions are to please open a ticket from your Smoobu session "Help"

    Please note, the team awaits your ticket and until it is received, you remain on a Professional paid account.

    Kind regards,

    Erika from Smoobu

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