How to cancel my Smoobu subscription?
If you would like to cancel your Smoobu subscription, please kindly contact us in writing by opening a ticket from your Smoobu session - Help.
Cancellations are not taken over the phone. Disconnecting portals, deleting your property, or removing your payment method does not automatically cancel the subscription. A written request must be sent for the cancellation to be processed.
What is the effect of cancelling my subscription?
By cancelling, your Professional plan will not renew and you will be reverted a Basic version at the end of your current billing period. You may keep your Basic (free) account to activate it at another date.
If you have any open invoices please ensure they are paid prior to cancelling. You can check your Smoobu invoices and its status in your Smoobu session: Settings - Account - Click here to access Smoobu invoices. Any Accounting questions, please email firstname.lastname@example.org (response time is 5 working days).
After cancelling the subscription no new invoices will be created, and your Professional plan ends with the last day of the current billing cycle.
We are sorry to see you go. Any feedback for us?
We would greatly appreciate feedback regarding your experience with Smoobu, as your comments help us to improve.
Having second thoughts? You can schedule a call here to request assistance