Troubleshooting: Why do I see N/A or blank in my portals price?

There's a couple of possible reasons why you might not see your prices for Expedia/Booking/Agoda.

Case 1

You have connected your booking portal account to Smoobu, but you have not mapped your rate plan yet. You're missing 1 step for full connection. 

Solution

Map your rate plans. Follow the path: Settings - booking portals - Expedia/Booking.com/Agoda - Additional price settings. Once this has been done, you'll now be able to see your existing prices. 

Case 2

You have connected your booking portal account to Smoobu, and you have no prices on the booking portal yet. 

Solution

1) First, make sure you map your rate plans. Settings - booking portals - Expedia/Booking.com/Agoda - Additional price settings

2) Then, enter your prices in your Smoobu Calendar tab. Need help with this?: Prices: synchronize rates including price and minimum length of stay 🎥

Pro tip: Keep in mind that if you first enter your prices and then connect a (new) booking portal, you will have to overwrite your prices for previous entries to be transferred. This guide will help: Overwrite prices / initial prices push