Permissions and Notifications: Tools for Owners / Staff

Many hosts have  assistants or staff members that help manage their vacation rental . Whether it is a family member, an employee, or another company, the need frequently arises to keep other people aware of the occupation of the accommodation.

At Smoobu we offer a series of tools that will help you organize teamwork and facilitate access to the information necessary  to carry out your operations.

Read-Only or Write-Access accounts (Permissions)

Read-Only accounts: You can create them for your cleaning staff, owners, colleagues and other collaborators . In this way they can log into their own Smoobu accounts, and you can decide what information to share with them. You may create an unlimited number of read-only staff accounts at no additional cost. 

Each of the accounts is personalized. You choose which property each user accesses and what information they can see. 

Write-Access accounts: For staff members who require more enhanced access, you can grant permissions to message guests, set prices and block days. Additional Write-Access accounts can be created for an additional 15€/month per user. Discounts for yearly and 2 year plans apply.

After pressing create, you will have to acknowledge and accept this charge. Billing will start on your next invoice. (If you use Teams, you may have unlimited Write-Access accounts!)

More information on how to create Read-Only or Write-Access accounts can be found here.

Notifications

Enabling Notifications

Choose if you would like your collaborators to receive email notifications just like you. This setting can be enabled from Settings / Permissions (set for each accommodation and each user). 

It looks like so:

Customizing Notifications 

After logging in, the staff or owner can tailor their notifications. To do so, they can click in top right of their Smoobu account, followed by clicking their User ID on the dropdown. On the next page, there is a hyperlink in the middle called Notification Preferences. 

After clicking Notification Preferences, they will be taken to page to do so.

Personalized Email Notifications

You can even  create personalized email notifications to the same collaborators or even to others who do not have a read-only or write-access account with Smoobu.

You can create these email notifications from Settings / Communication. 

Create the body of the message following the steps as indicated in our  Basic Communication Guide.

In the recipient section choose the Individual Recipient option. Enter the email you want to notify below, and press Save.

Perhaps you want to CC / BCC someone on an existing template? This can easily be done by clicking the CC/ Bcc box, select either Cc or Bcc, entering their email and pressing save: