Communication: trigger automated messages based on booking, arrival or departure & messages by the hour

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5 comments

  • ORYAPARK Rentals

    Hello... I already set automatic messaging system. I am unsure if it works or how it works. Guests who booked thru airbnb will see such messages on airbnb messaging system or elsewehere? How can I test to make sure it works fine?

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  • Marianne from Smoobu.com

    Hi Ahmet,

    Yes, your Airbnb guests will receive your automated messages on their Airbnb apps. You will basically use it as a chat. 

    You could make a dummy direct booking in Smoobu and enter your own email address to check how your automated message looks like. 

    Drop us an email if you have any other questions! info@smoobu.com

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  • Julio Davila

    When I reply to messages through Smoobu, it is not appearing the the guests Airbnb App.

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  • ORYAPARK Rentals

    Same happened to me previously and was because my message was too long. You think that may be the cause?

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  • Marianne from Smoobu.com

    Sorry about the late reply.

    Yes, that could be a possible cause. In these cases, please present the case to our Support Team so they can check it. 

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