How to Send Your Guests an SMS / Text Message

BETA: 

It is now possible to send an SMS/Text Message from Smoobu directly to your guests' phone. This can replace or augment emails or other messages you would have sent via the portal. No more Internet issues, or messages ending up in Spam/Junk folders. Text message/ SMSes are delivered directly to your guest!

Note: This article has been written for those who already know how to send automated messages from Smoobu. Please read this article if this is not the case.

You can set up SMSes/Text Messages easily by following the steps below:

1. Create an account with our Partner SMSFactor

Go to https://smsfactor.com/smoobu and create an account. Through SMS Factor you can purchase packs containing a number of SMSes/Texts for use with this service.

Important: Add your host.smoobu.com email address to the "allowed senders" section in your SMS Factor account. To find your host.smoobu.com email go this page.

2. Set up a new Message Template 

In Smoobu, click Settings > Communication > Create or here to create a message to be sent as an SMS.
Write your content that you want sent to your guest. 

3. Add the placeholder [guestPhone] in the Subject of the message template

Make sure to add the placehoder [guestPhone] as the subject in your message template. You can copy and paste [guestPhone] placeholder from the list of placeholders at the right. This placholder is case sensitive so must be exactly right.

Smoobu will then retrieve the guest's phone number automatically for you.

Note: There needs to be a phone number (in the international format) in the guest's Booking Details first for the placeholder to work.

Here is where to paste the [guestPhone] placeholder:

Want to send a one off SMS to an individual recipient like a cleaner or maintenance person?  Please enter their phone number (with country and area code) in the subject. See example below with number: [phone]

4. Add the Recipient

In the Smoobu message template Recipient field, change it from Guest to Individual Recipient and enter the mail address that SMSFactor created for you.

Can't find this address? Log into your SMSFactor account and find it under "More services / Mail2SMS"

5. Add the final details

Finish configuring your Text Message/SMS, including selecting the trigger events, Portals, and Accommodations that apply to your SMS. Click Save when done!

Your message template sends to SMSFactor, which then converts this to an SMS, and is then sent to your guest directly. 

Please note that we can only answer queries regarding Smoobu.com. Questions regarding SMSFactor.com, please ask their customer support directly.